Customer Support Services
ECR Computers
Everything you want. Just what you need.

Strong Support Is Paramount.

Helping you isn't just our job, it's our passion.



ECR provides world-class support for each of its valued customers. If you have any problems with any part of your new ECR Computer, repair services or Internet access, we have support and warranties built into your purchase. Just contact us and we will do what is necessary to make it right. Take a look below at your options and see, our support is second to none.

ECR's 1 Year On-Site Desktop System Warranty

Every ECR Desktop Computer you purchase carries a full 1 Year On-Site Warranty, absolutely free. If you have any problems with your computer, just call us and we will come to you.* Not satisfied with just one year? Buy up to two more years for only $59 per year, per computer!

You can view our warranty here.

*Within Knox County, Ohio, at discretion of management.

Notebook System Warranty

Every notebook system we sell comes with a comprehensive 1-Year Manufacturer's Warranty. Should any problems arise with your Notebook, Our manufacturer's knowledgeable technical support will be able to assist you. If you don't feel comfortable contacting the manufacturer directly, let us know and we will handle it for you.

ECR's 30 Day Service Warranty

Every computer repaired in our Service Department is covered for 30 days against malfunction in the area we repaired. If it stops working or isn't right, bring it back within 30 days of your last service and we will make it right, free of charge.

Where To Get Support

Need Technical Support for your
ECR PC or ECR Internet Service?
Please stop by or contact us!

For ECR Desktop Technical Support:

740 392-9246 or toll free 877 392-9246
Press Option 3
or e-mail, support@ecrcomputers.com

For Notebook Technical Support:

Acer: Acer Support Online or Call 1-800-816-2237
Lenovo: Lenovo Support Online

For Internet Technical Support:

740 392-9246 or toll free 877 392-9246
Press Option 1
or e-mail, support@ecr.net

Get Remote Support!!

Need Remote Support?

<< Get It Here! >>

Charges may apply. Please contact us in advance before using Remote Support.

Looking For Hardware Drivers?

We cannot provide drivers for our computers on our website.

However, we can provide them to you via e-mail, on CD-ROM, or install them personally, upon request.
Please tell us your name, date of purchase, and invoice number if possible. This will help us ensure you get the proper software.

Request a driver by e-mail.